Due to a huge amount of orders we received daily, it may take 1-3 working days to process your order before it leaves our warehouse.

Orders placed on Friday until Sunday will only be shipped on Monday or Tuesday of the following week. We provide both local and international shipping (for international orders, please email us at [email protected])

Once your order is shipped, you will be notified via email with the tracking number. Hera will not be held responsible for any delay on shipment done by the courier service company selected by customers. You may track your parcel at the respective courier company's website.

NO REFUND or EXCHANGE is allowed if the parcel is returned to us when it is unclaimed. The buyer will have to pay the additional shipping charges to have it posted out again.

There might be some cases where there will be a slightly delay in the shipment where things like sales period, holidays, festive seasons and some other events. Hera will not be responsible for lateness of delivery in such cases.